Frequently Asked Questions
How Do I make payments for my Account?
1. Go to your M-PESA menu and select Lipa na M-PESA. 2. Select Paybill. 3. Enter Business Number: 604595. 4. Enter Account Number: Use your SP—– 5. Enter the amount and your M-PESA PIN to complete the transaction.
How do i access my account
You can access your account details through the Customer Portal on the following link: https://broadband.sprinkvillenetworks.co.ke/portal/login. Login: SP—— (Your Account No.), Password: (Given Password)
How can I find out my payment due date?
Your payment is generally due every 30 days from your last payment date. Sprinkville Networks sends automated SMS reminders to your registered phone number a few days before your subscription expires to notify you of the due date and the amount required to renew.
I am moving from one area to another, how do I take my internet connection with me?
If you are moving to an area within our coverage (such as Limuru, Thome, Roaster, Chuka, Narok, Githurai or Kahawa West.): 1. Notify customer support at least one week in advance. 2. A technician will perform a site survey at your new location. 3. A Relocation Fee (typically around Ksh 1,500) may apply for moving and re-installing the equipment at the new premises.
How do i reset my wifi password?
Contact their support team at 020 790 4150, and they can assist you in resetting it remotely.
